Returns & Exchanges

At Dawntown, we strive to ensure you are completely satisfied with your luxury fashion purchases. If your items aren't a perfect fit, we offer a seamless return and exchange process within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all designer tags, security seals, and dust bags are intact and included.

• 3.
  Affix Shipping Label

  Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated courier service and keep your tracking receipt; your refund will be processed once our quality team inspects the goods.